Returns and Exchange
Domestic Orders
Returns Policy:
For Defective Products Raise your return request within 2 Days of receiving the shipment.
You will receive an approval mail from us within 48 hours and a pick-up will be arranged.
If Approved please pack the product so it can be picked up by courier boy without any delays.
You will be notified by us once we receive your shipment
Refund will be processed within 5-7 days after the product is received in good condition and it will be credited to your source account within 7 business days
If you receive a shipment that seems tampered, damaged, or opened – please do not accept that shipment. Take a snapshot of the shipment and get in touch with our customer care team at +91 8949987194 or email us at support@ruibatte.com
Exchange Policy:
Raise an Exchange Request for Size Related Issues within 24 hours of receiving the product. You will receive an approval mail from us within 48 hours. The exchange product will be delivered 7 business days.
In case of defective products, they will be replaced like for like. If the available product is not liked then the customer can choose another product at the same price.
If Approved please pack the product so it can be picked up by courier boy without any delays.
We don’t provide try-on service and discourage unnecessary shipments for the goal of sustainability. We appreciate your understanding that requests may be rejected for this reason.
You will be notified by us once we receive your shipment.
If you want to exchange the product with another product of a higher amount, we will give you a coupon code for the previous amount. You can use this code while placing your new order and paying the balance amount.
If you want to exchange your product with another product of a lower amount, a credit note of the balance amount will be given to you and can be redeemed towards future purchases.
If you receive a shipment that seems tampered, damaged, or opened – please do not accept that shipment. Take a snapshot of the shipment and get in touch with our customer care team at +91 8949987194 or email us at support@ruibatte.com
Note for Return & Exchange:
The items should be unused and unwashed for hygiene reasons
Shipping charges are non-refundable.
Send the original invoice along with the product without which we won’t be able to process any request.
Return/Exchange requests that are not raised within 48 Hours of receiving the product will not be approved.
Though we have critical standards for our quality requirements and every package was carefully checked before shipping, problems may occur at times during shipment. For any quality problem or our ignorance during shipment, please do not hesitate to get in touch with us at support@ruibatte.com we will put our efforts into solving and providing solutions for your satisfaction.
Products cannot be returned or exchanged when purchased during Special Discounts or sales.
